At JY Scarf, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or exchange within 7 days of receiving your order.
How to Request a Return or Exchange
- Contact our customer support team and inform us about your return or exchange request.
- Carefully pack the item and include the original invoice.
- Send the parcel to the return address provided by our support team.
Important Conditions
- Items must be unused, unwashed, and in their original condition with all tags attached.
- Products that show signs of use, damage, or alteration will not be eligible for return or exchange.
- Customers are responsible for return shipping charges.
- Exchange requests are subject to product availability.
- Returns or exchanges will only be accepted if the wrong item, defective product, or incorrect order has been sent by JY Scarf.
- Please note that slight color variations may occur due to screen settings, lighting, and device displays. Such differences are not considered product defects.
- Exchanges or returns will not be accepted for reasons related to personal preference, change of mind, or any issue that is not caused by an error on our part.
Need Assistance?
For any questions regarding returns or exchanges, please contact our support team:
Phone: +92 331 4033087
Email: [email protected]
Thank you for shopping with JY Scarf. We appreciate your trust and look forward to serving you again.